FastFash is committed to providing an ultra-fast fashion delivery experience. This shipping policy outlines the Shipping Policy related to our delivery services, including our signature 29-minute delivery option.
Delivery Areas
- 29-Minute Delivery Zones
- Our signature 29-minute delivery service is exclusively available within selected areas of Bangalore, India.
- Eligible delivery zones are marked within the FastFash app.
- We may expand or modify these zones at our discretion.
- Standard Delivery Areas
- Standard delivery options are available for locations outside our 29-minute delivery zones but within Bangalore.
Delivery Timeframes
- 29-Minute Delivery Service
- Our delivery countdown begins from the moment your order is confirmed and payment is processed.
- While we strive to deliver within 29 minutes, this timeframe is a target and not a guarantee.
- FastFash Private Limited bears no liability for any failure to deliver within the 29-minute timeframe.
- No compensation will be provided for deliveries that exceed the 29-minute target.
- Delivery Extensions
- FastFash reserves the right to extend delivery times during:
- Peak shopping hours
- Adverse weather conditions
- Traffic congestion
- Special events
- Other circumstances beyond our control
- You will be notified of any potential delays through the app or via SMS.
Order Tracking
- Real-Time Updates
- Track your order in real-time through the FastFash app.
- Receive notifications at key stages of the delivery process.
- Delivery Person Information
- The app will display the name and contact information of your delivery person.
- You can contact your delivery person directly through the app if needed.
Delivery Requirements
- Recipient Availability
- Someone must be present at the delivery address to receive the order.
- If no one is available, the delivery person will wait for a maximum of 5 minutes.
- After the waiting period, the delivery person may attempt to contact you.
- If you cannot be reached, your order may be returned to our facility.
- Address Accuracy
- You are responsible for providing accurate and complete delivery information.
- FastFash will not be liable for any delays or failed deliveries resulting from incorrect information.
- Orders sent to incorrect addresses due to customer error cannot be refunded.
Delivery Verification
- Proof of Delivery
- The delivery person may request a digital signature or confirmation through the app.
- For high-value items, we may require identity verification before releasing the package.
- Order Inspection
- We recommend inspecting your items at the time of delivery.
- Any visible damage should be reported immediately to the delivery person and noted in the app.
Failed Deliveries
- Missed Deliveries
- If you miss your delivery, you will receive a notification through the app.
- You can reschedule the delivery through the app for a convenient time.
- A fee may apply for rescheduled deliveries.
- Undeliverable Orders
- You may be charged a restocking fee for returned orders.
Shipping Fees
- 29-Minute Delivery
- Shipping fees for 29-minute delivery vary based on your location within eligible zones.
- The applicable fee will be displayed at checkout before you complete your purchase.
- Free Shipping Threshold
- Orders above a certain value may qualify for free delivery.
- The current free shipping threshold will be displayed in the app.
Package Safety
- Contactless Delivery
- Contactless delivery options are available upon request.
- Select this option during checkout or communicate with your delivery person through the app.
- Packaging
- All items are carefully packaged to prevent damage during transit.
- Packaging materials may vary depending on the type of product ordered.
Delivery Disputes
- Resolution Process
- Any disputes regarding delivery must be reported to our customer service team within 24 hours.
- Contact our customer service through the app or at the provided contact information.
- Evidence Requirements
- When reporting delivery issues, please provide order details and any relevant evidence.
- This may include photos of damaged items or screenshots of tracking information.
Changes to Shipping Policy
FastFash reserves the right to modify this shipping policy at any time. Any changes will be posted on the app and will take effect immediately upon posting. Your continued use of our services following the posting of changes constitutes your acceptance of such revised policies.
Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer service team through the FastFash app or at [contact email/phone].
Last Updated: April 11, 2025